Airlines Customer Service (Re-accommodate Passenges)

Reports regarding American Airlines say that, on flight 591 from San Francisco to Dallas, one of the airline's employees admonished a passenger for attempting to store her stroller in an overhead bin. The employee allegedly got physical and threatened another passenger who stood up for the woman. The employee has been suspended.

After it was noted that the incident had been caught on video a member of the ground flight crew, apologised and upgraded the woman after incident over the stroller to first class