Calling Elite TV/Studio 66 - Phone, Site & Tech Issues

(20-08-2015 10:19 )Tonywa Wrote:  Don't think you get timed out any more.

You still get timed out, but not until £45 is reached.

Under the latest rules there are notification of spend thresholds at £15 and £30 and the £30 threshold requires an opt-in action from the caller.

(20-08-2015 11:36 )BarrieBF Wrote:  

(20-08-2015 10:19 )Tonywa Wrote:  Don't think you get timed out any more.

You still get timed out, but not until £45 is reached.

Under the latest rules there are notification of spend thresholds at £15 and £30 and the £30 threshold requires an opt-in action from the caller.

Oh pardon my lack of knowledge. Thank you all very much, I can only hope the situation improves. Cheers.

So.........
Called Mikaela as soon as she arrived on screen.
Told I was being connected. Kept saying hello with silence from the other end for 2 minutes.

Tried again. Got connected to Hannah instead of Mikaela despite dialling the right number.

Tried again. Told I was being connected to a babe at home with no other options.

Dialled again. Another guy wanted to speak to Hannah and got Mikaela. Then another caller came through and after a few more minutes waiting I gave up.

As if S66 are not useless enough already .