jules49
Senior Poster
Posts: 248
Joined: Nov 2009
Reputation: 5
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RE: S66 new website launch
Hope this explains everything straight form the horses mouth so to speak..
Hi,
Thank you for your email.
As long as you have an active VIP membership you should never be required to top up additionally to access the service. If you are this is an error and you should let me know and i will have the error lifted.
Hopefully the amendments I have made to your account today should prevent this from happening again.
Best regards
S66 CAMS Customer Service
j.zentner Apr 1, 12:57
I appreciate what you are saying but as I took out VIP membership I automatically receive 300 credits so are you saying that I have to top up each time my credits are low or I will not have access to the features even though I have already paid for for a 30 day VIP membership.Seems a bit unfair and I am sure many customers cannot afford to maintain 500 credits in their account.As far as I am aware none of the so called premium features inc photo and video galleries are not even working yet even after 4 months of the new site operating.
I appreciate you having to implement the caveats as I was always seeing idiots posting completely irrelevant comments many times which is a good thing.
It seems to be working ok now and I can access the models.
Thankyou for you help
Julian
On Friday, 1 April 2022, 12:45:33 BST, S66 Customer Service wrote:
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George Apr 1, 11:45
Hi,
Thank you for your email.
Just following up with you to check this issue is now resolved and you can top up without issue?
I have manually lifted the the pop up you where receiving in error.
This is a long standing function of the website and has been in place for the last ten months now. It was temporally disabled during the launch of the new website.
Regular customers will not be aware of it, all you need to do is....
1. Top up £10 and you'll get 100 credits and have 30 days access including uninterrupted viewing.
2. Maintain a credit balance of 500 credits (many of our customers do this as a matter of course and as such are not effected by this issue)
3. Take out a VIP subscription for £10 a month and you'll get 150 credits a month, have unlimited access to the premium features and have unlimited access to the VIP exclusive photo and video galleys. You will also be able to download all of the gallery content to your device and keep as off line content once you subscription is 1 month old (second billing date).
We have had to implement the caveats above in reaction to a spike in trolling and stream recording activity. Our due diligence has proved that those users trolling the chat making unpleasant comments directed at customers, presenters alike and recording the streams are rarely customers.
It is unfortunate that a recent influx of unsavoury and unscrupulous users have forced the business to make these necessary changes.
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01-04-2022 13:49 |
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