Red Light Central - Calling, Telephone & Texting Questions/Issues

How does a channel which can monitor calls, see calls queuing in the system, yet see a babe at the same time spending a lengthy period of time NOT on the phone YET not aware of the 'discrepancy'?

Asked it before but once again not expecting a response from 'Red Light Central'. Sure they'll 'sort' out it with a refund or whatever afterwards, as they know only a tiny minority will or can complain. Maybe if this was costing them missing call revenue rather than still earning they'd finally nip the problem in the bud. Only channel this is still happening & undermines them for me.

please be sure of what your saying!!! have you actually called and had a problem?
if so have you reported it in the correct manner info@redlightcentral.tv

time date number called and number called from

we have said it many times before if you have an issue we will do our best to resolve it

(23-03-2012 14:01 )KerrAvon Wrote:  How does a channel which can monitor calls, see calls queuing in the system, yet see a babe at the same time spending a lengthy period of time NOT on the phone YET not aware of the 'discrepancy'?

Asked it before but once again not expecting a response from 'Red Light Central'. Sure they'll 'sort' out it with a refund or whatever afterwards, as they know only a tiny minority will or can complain. Maybe if this was costing them missing call revenue rather than still earning they'd finally nip the problem in the bud. Only channel this is still happening & undermines them for me.

Dannii Harwood said on the mic last night that she was sorry that people couldn't get through to her , she said it was a RLC phone line problem , although she said she wasn't quite sure what the problem was or words to that effect , so obviously the Playboy/RLC staff were well aware last night that people were wasting their money trying to call her because of the faulty phone system . So presumably last nights staff should be able to verify what people are saying about the problems they encountered last night when trying to call Dannii .I personally haven't called Playboy/RLC because of all the bad publicity surrounding the phone lines , i probably would have called before now if i was guarenteed that the phones would work , i ain't about to spend my money and not get through because of a dodgy phone system .

(23-03-2012 19:50 )redlight central Wrote:  please be sure of what your saying!!!

I know exactly what I'm saying, and if it drew you out to respond, albeit avoiding answering my original question, had the desired effect.

(23-03-2012 19:50 )redlight central Wrote:  have you actually called and had a problem?

Quite a few occasions

(23-03-2012 19:50 )redlight central Wrote:  If so have you reported it in the correct manner info@redlightcentral.tv

No, because by the time you finally acknowledged & provided info about reporting the problems, I'd given up calling RLC

(23-03-2012 19:50 )redlight central Wrote:  we have said it many times before if you have an issue we will do our best to resolve it

And I've said many times it better to fix the problem to avoid 'issues' having to be resolved in the first place. Callers don't want refunds after the event, they want to talk to babes like Dannii while the iron is hot. Never had this problem on other channels, and I don't see calling issue threads for them either so I assume others think the same.

There's a lot of things I like and defend about Red Light Central, especially the excellent, hard working babes. But this on-going issue has been going on for too long.

there is no issue and its clear you havent had a problem recentley as you havent called

if you do call and get a problem as with any other company supply your details and we will compensate
as for danni saying a phone problem it was at the exchange
no one whould have paid as the line was engaged for 3 minites

(23-03-2012 21:32 )KerrAvon Wrote:  

(23-03-2012 19:50 )redlight central Wrote:  please be sure of what your saying!!!

I know exactly what I'm saying, and if it drew you out to respond, albeit avoiding answering my original question, had the desired effect.

(23-03-2012 19:50 )redlight central Wrote:  have you actually called and had a problem?

Quite a few occasions

(23-03-2012 19:50 )redlight central Wrote:  If so have you reported it in the correct manner info@redlightcentral.tv

No, because by the time you finally acknowledged & provided info about reporting the problems, I'd given up calling RLC

(23-03-2012 19:50 )redlight central Wrote:  we have said it many times before if you have an issue we will do our best to resolve it

And I've said many times it better to fix the problem to avoid 'issues' having to be resolved in the first place. Callers don't want refunds after the event, they want to talk to babes like Dannii while the iron is hot. Never had this problem on other channels, and I don't see calling issue threads for them either so I assume others think the same.

There's a lot of things I like and defend about Red Light Central, especially the excellent, hard working babes. But this on-going issue has been going on for too long.

(23-03-2012 22:32 )redlight central Wrote:  there is no issue and its clear you havent had a problem recentley as you havent called

(I know that's your favourite emoticon Cathy )

There is an issue but of course you won't encounter it if you don't call.

(23-03-2012 22:32 )redlight central Wrote:  as for danni saying a phone problem it was at the exchange
no one whould have paid as the line was engaged for 3 minites

So DonBenzino tried to get through 10 times in 3 minutes?

(23-03-2012 01:58 )DonBenzino Wrote:  Trying to get thru to dannii but it aint going through i've tried like 10 times

(23-03-2012 02:04 )continental19 Wrote:  I had something similar happen to me

And there are plenty of other people who have had it happen to them, you only need to look at this thread to see that.

Every time I call the number on screen and press option 1 to speak to the onscreen girl it just tells me that I'm going to listen to her do I can't talk to her!! Is the number on screen wrong or should I be selecting another option??

Someone must have similar experiences???

Iv just tried calling her on landline number when I press option one it only allows me to listen even when there is nobody else on the line. Is anyone else having this issue??

if the girl is on another call you will be given the option to listen

(27-04-2012 23:03 )mohammedv Wrote:  Every time I call the number on screen and press option 1 to speak to the onscreen girl it just tells me that I'm going to listen to her do I can't talk to her!! Is the number on screen wrong or should I be selecting another option??

Someone must have similar experiences???

The last two times I've called Red Light I've noticed a really rather distasteful practice that they are adopting. After waiting through another caller, I've been patched through to the girl on screen (Dannii Harwood both times), only to be put on hold via the handset. I'm assuming this is what happens, as there is an extended period of silence, while Dannii wobbles the handset on screen and tries to coax a caller.

On the first occasional, I hung up after about 90 seconds of silence, assuming a technical fault. I got in touch with their complaints/help desk twice, and was given no answer whatsoever - totally ignored. On the second, I noticed the same happen to the caller beforehand. When my turn came, there was the usual recorded "we're putting you through" message, then a beep (I'm assuming that this is the studio handset being manually silenced). On screen, no caller play acting went on for at least 2 minutes, then Dannii took me off hold and started the call. I was that annoyed once it was confirmed that there was no technical problem, I hung up.

I'm happy for a company to make a profit, but this seems incredibly dishonest. It is entirely designed to eek more time out of the caller, and to build up the queue of waiting callers, who are given the impression that the line is free, when in fact someone is waiting on hold. The person waiting on hold is given no information on what's going on, with a very confusion picture painted by the automated messages colliding with complete silence.

I've never experienced this with any other channel, and will avoid Red Light in the future. I recommend others make their own decision, and would like to know if anyone else has experienced similar issues.