I've been having a very trying time, with S66 Customer Service! SMH
One of their representatives, has been seeking to pursue, a personal argument with me.
Few days after, taking several days, to merely to change my verified email. My account was suspended, for "cumulative password failures", which happens on no other websites, I'm aware of, including banks'.
As I sometimes have to login numerous times, on days when visiting the site a lot, because of being logged out, after leaving the site, for only five or ten minutes, the failures must have accumulated, over a large number of logins.
I sought an explanation, as to why, S66 counts cumulative password failures, without response.
As far as I'm aware, even on banks' websites, you have three opportunities, to input your password, correctly, or you're locked out.
Each password login is a discrete event, with accompanying security safeguards, such as two-factor authentication.
Cumulative password failures, are not held against you, towards suspension.
I could just, change my password. But I'm in no hurry.
I pointed out, that I'm aware of a lot of users, who avoid the site, and watch the streams, and use S66 services, elsewhere.
Part of the PR spin, I've received, is that the website has a lot of satisfied users.
In a postscript, merely as an aside, I said that some people, avoid the tv channel, too, because of its obtrusively large, graphic banner.
In a subsequent, unnecessary email, after an interval of SIX DAYS, that was described as a "personal opinion".
However, it's safe to say, that there's a considerable consensus, against the size of the graphic banner.
Also, saying it's merely a "personal opinion", suggests that there is an objective reason, for the banner's being that size.
What that might be, I don't know.
Even for people who need to read large type, most people will have zoom on their TV, to read the information, if required.
I've received at least, three emails that were unnecessary.
I've described them, as PR spin spam.
But, they're not good public relations, especially.
I don't necessarily, have too favourable a view, of any of the the three operators.
But, in terms of customer service, I've never had such great problems, with the other two.
I don't know if the absurd CSR, is someone senior. But usually, you wouldn't have so much contact with a customer service department, without your concerns being escalated, to someone senior, or another department.
As there seems to be no one senior at S66, I can contact, to make a complaint to, I said I might have no choice, but to complain to a higher, regulatory authority.
However, there seems to be no one, specifically pertinent to such complaints about customer service.
Contacting BBC Watchdog, would be too public, and might have unwanted, wider consequences.
Citizens' Advice Bureau would be less public, and possibly effective, without wider consequences.
But for now, I thought that here, was the best place to talk about it.
Here is a pdf, of the email exchanges. The only editing I've done, is removing my name and email address, and the CSR's name.
In my last two emails, I put, "Customer Service or Spam?!", and "CSR pursuing a personal argument, after my account was suspended for no good reason, that it would be elsewhere", in the respective subjects, which were removed in the replies.
Another of S66's quirks, is that in some email replies, my messages appear twice.
However, the last two emails from the CSR, including one this morning, seem to be identical! SMH
https://mega.nz/file/J9I0HbQZ#4aO_Xk1QFy...Jqsvr1Cf0U
Overlapping with this saga, has been a series of testing contacts, with a major adult VOD site's CSR's.
That remains, only partly resolved. But has still been, less of a trial, marginally.
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