^ Yes. She says these things ... whilst admitting to gossiping and listening to hearsay (only?) about us herself!
It's clearly not just Jess either. We see these kinds of 'them and us' comments all the time from insiders. (Trying, as they do so, to establish some imaginary division between 'loyal' regulars and the great unwashed punters when in reality that just doesn't fly - no such separation really exists for them. It's only those with decent credits at whatever moment in time and those without.) They clearly fail to see how damaging such repetition can be to their base's faith in those supposedly servicing them.
Why are most of the babes so scared of coming here for themselves? Why do we have to resort to gossip? ... Because the operators are so loath to engage with the correct information is the answer - so who's fault is that? Strange, for instance, that 66 are okay with launching lines of defence to Dazzler in individual emails yet leave the masses to ponder wtf they are up to and to hear it second-hand? Such a withdrawal only ferments mistrust and enhances the space for misinformation. The suspicion will always be that they don't want to listen to us and can't really justify their strategies in a way that's compatible with customer desires. That to reveal too much truth would be to show the channels think they can only succeed by 'doing over' the customer and not by giving us what we are after.
The insiders have fallen into a rut of listening to only what they want to hear. To dismissing everything that doesn't fit with their narrative as "moaning", "whinging", and "hate".
They decided so long ago now that it wasn't worth the effort to speak to us en masse - that
we didn't listen and understand when they told us the way it was for them - that they would be shamed to attempt a large scale reversal now.
But how can you provide a properly effective communication service using only strictly promotional type communications? How can you take the required feedback effectively if you endemically expunge so much response, as coming from the unworthy, in an attempt to see only positive affirmation. That is not the way to learn from and understand the guys that are reaching out to your services. (IOW, social media's bubble like communication spheres are NOT the most effective way to run a business.) How many babes truly encourage their twitter fanboys to be honest with them for instance? I see little evidence of that happening.
It seems like all this sniping and shutting down of comment will never change. That everyone is too entrenched to admit the full reasons the likes of Atlanta, Jess W and Grace are so successful. That these babes point the way forward... Instead it seems too few are really listening at this point and haven't been for a very long time.