(16-01-2011 21:09 )KRISB Wrote: Cathy, is there any chance you could reduce and simplify the number of options when you call in to talk/listen to the on-screen girl. I tried calling once but there were 9 options and I found it impossible and expensive to find the right one.
I usually call about once a month (sensible, I know) and haven't yet used RLC's chat. I am put off by reading things like this. I haven't called any station this year and don't intend to until things change a bit.
I think a good, honest and reasonably priced value-for-money phone setup is an essential for stations in this genre of interactive TV.
For instance, nobody wants to hear a girl seductively telling you the rules and how hot and horny the girls on screen are, costing you £2.50 before you even get to the menu. The rules and help numbers/address, etc could be condensed easily into 30 seconds tops.
The menus should be simplistic and connect to the tv girl with number 1 straight off. Put the other services like eavesdrop or offscreen girls later. I can't remember which station but one of them is the 3rd or 4th option and you have to listen to them all to make sure, which again is wasting more time and cash.
Another feature that could easily be brought in is a Q position. I bet if you called up and heard you were position 8 you'd hang up and try again later (particularly if it was a shorter menu). If you were position 1 or 2 or even 3 it might be worth hanging on.
And how can it be the same cost to listen in as well as to talk?? That is not good value for money. Maybe a half price eavesdrop only line would generate some more caller numbers and income they might not normally get.
I guess I am of the opinion there is too much blatant ripping off of the customer. At £1.50+ per minute, plus the VAT that gets added onto your bill at the end of the month, one decent call could set you back £30 if you have to wait a bit to get through.
If everything was generally better value for money, perhaps those who do not participate or contribute to the shows would be more interested. I point blank refuse to send a picture to the show costing ME £4. It's ludicrous given there are so many free ways of sharing info in the digital age.
A bit of creativity, free-thinking and experimentation with different ways of doing things would help set RLC aside from the rest. It is improving in terms of picture quality and models, so get the rest sorted and we might just have a true competitor to Cellcast.