Airlines Customer Service (Re-accommodate Passenges)

apparently number 1 trend on the Chinese version of facebook so could well be a backlash they are calling for a boycott of united

Did I spot Rex Tillerson travelling to Moscow on a United Airlines fight

United Airlines' CEO Munoz made a new statement tonight, this time apologizing to David Dao, the passenger forced off the flight. "No one should be mistreated this way," he went on to say " I want you to know that we take full responsibilty and we will work to make it right".

Internal United Alines review to be completed by 30th April

An apology after they realised that the initial statement has cost them a fortune and a backlash that isn't going away.

It's been suggested to the United Airlines CEO that he should resign. But he's fighting for his job.

^Maybe someone should get the police to drag him out of his office

United says all customers on flight 3411, where a man was dragged off, are receiving compensation for the cost of their tickets.

(11-04-2017 16:09 )sandals1963 Wrote:  The law in these cases is clear if the Captain says you must leave the plane and you do not you are being obstructive and breaking the law.

Can an airline really treat passengers like this? - by Simon Calder, travel correspondent for the Independent
Yes. The captain is in charge of the aircraft. And if he or she decides that someone needs to be offloaded, that command has to be obeyed. From the moment that the unfortunate individual in this case said, "I'm staying put", he became a disruptive passenger.
From that moment he was disobeying the captain's command. Officials were legally entitled to remove him, and as the videos show, he was dragged from the plane. It appears from the evidence that the law was broken - by him, not by the airline. But I would be surprised if United pressed charges.

What I'd like to know is at which point is the captain in charge of the aircraft? When the gate is closed or on day of departure or at the appointed departure time?
I agree if you do not obey the captain's command then if you are breaking the law you have broken the law, but why should paying passengers have to make way for staff if that was the reason in this case? I think the airline should also made he was placed on the next available flight on their service to his destination

My understanding is that the captain is in charge of the plane once it's 'In flight'.

I haven't seen any reports of the captain being involved with this so named re-accommodation.