(28-04-2012 09:17 )andi_james Wrote:  The last two times I've called Red Light I've noticed a really rather distasteful practice that they are adopting. After waiting through another caller, I've been patched through to the girl on screen (Dannii Harwood both times), only to be put on hold via the handset. I'm assuming this is what happens, as there is an extended period of silence, while Dannii wobbles the handset on screen and tries to coax a caller.

On the first occasional, I hung up after about 90 seconds of silence, assuming a technical fault. I got in touch with their complaints/help desk twice, and was given no answer whatsoever - totally ignored. On the second, I noticed the same happen to the caller beforehand. When my turn came, there was the usual recorded "we're putting you through" message, then a beep (I'm assuming that this is the studio handset being manually silenced). On screen, no caller play acting went on for at least 2 minutes, then Dannii took me off hold and started the call. I was that annoyed once it was confirmed that there was no technical problem, I hung up.

I'm happy for a company to make a profit, but this seems incredibly dishonest. It is entirely designed to eek more time out of the caller, and to build up the queue of waiting callers, who are given the impression that the line is free, when in fact someone is waiting on hold. The person waiting on hold is given no information on what's going on, with a very confusion picture painted by the automated messages colliding with complete silence.

I've never experienced this with any other channel, and will avoid Red Light in the future. I recommend others make their own decision, and would like to know if anyone else has experienced similar issues.

(20-08-2012 02:02 )Silicone worshiper Wrote:  Hadn't phoned RLC in a few months due to the erratic nature of their phone service. I tried to get through to Candy Charms on Saturday night, ringing the 1580 number from Ireland.After listening to a number of delay-tactic infomessages , I was then given the option of either dialing 1 to listen in on the girl's call, or dialing 2 to speak to an offscreen girl.Seeing as Candy wasn't on a call, there was nothing to listen in on. Having tried every icon on the keypad I still couldn't get through, so I had to hang up. But with 30 euro less in my pocket and a raging hard-on. This is exactly what happened the last few times I've tried to ring RLC , and why I never ring RLC anymore. What a complete parasitic fucking joke of a channel . This never happens on any of the other channels with 1580 Irish numbers. Again it's obviously a deliberate tactic to rip-off and steal from customers.

(20-08-2012 21:26 )redlight central Wrote:  you rang the wrong number 1580 is the old irish number the new one is 1590 were did you get

(15-08-2012 14:27 )Goodfella3041 Wrote:  Just going to echo many of the complaints on this thread and confirm to RLC/PB that they have lost yet another frequent caller because of these absurd and, frankly, criminal practices.

It has happened to me on about a dozen occasions over a number of weeks, so there is no way that it is a fluke or just my bad luck. Moreover, the experience is exactly as reported here by other users.

Call up, wait in queue, listen to one chap after another get through, say "hello, hello, hello" only to be met with silence until they get fed up or time out. I stick it out for the duration and through the escalating call charge because -- let's face it -- at this point the brain that is controlling the phone is the one that has no concern for the bank account. Finally blessed with the message that says I am through ... and then realise that I am the idiot on the phone saying, "hello, hello, hello" to no one.

I know there is an unspoken rule on this Board that the ladies are to be revered and the channels reviled, but I actually believe in this case that it is the ladies at fault. They are simply not interested in talking and are only too happy to leave you on hold. Jennifer Jade, Lucy Zara and Dannii Harwood are the worst culprits, in my experience. Pity, because they are hot as hell, and I would call them often if this unsavoury practice were not so common.

As it stands, they won't be getting another penny from me until I start reading on this thread that things are improving.

Plenty of other girls on other -- better -- channels to call, who show at least a modicum of respect to their customers and some understanding that we are paying for a service that they are expected to provide.

It is appalling behaviour. Shame on you, RLC. And buyer beware, the rest of you.

Rant over.