Exactly what info is on the girls' call stats screen?

Exactly what info is on the girls' call stats screen? - Printable Version

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Exactly what info is on the girls' call stats screen? - ShandyHand - 23-06-2015 19:18

Yes, yes, I know, it's the dreaded call stats again!

But before the pitch-forked lynch mob descends on me I am going to say that I am starting this thread, on one of the dullest subjects surrounding the babe shows, for one reason only: Call stats are at the root of many issues that get discussed on this forum and as such I think its important to clarify these most basic of terms by which all of 66 babes (if not all industry's) are judged.

This came to my mind whilst enjoying (aka waiting for the next ass shot on Big Grin

) the more, shall we say relaxed style, of the day shows, and the new angles offered by the studiocam, where it's been possible to glimpse some shots of the girls' tablets/monitors on occasion.

Given the paucity of genuine specific information about this subject I thought it might be an idea if we could at least get the correct details of exactly what the girls are looking at half the time on their sessions!

Unfortunately, I haven't been able to get a good fta screengrab of this info so you'll have to take my word for it on how I read it. I would however like posters input on any things this brings to mind particularly if anyone has any ideas on the bits I couldn't figure out below.

Stat Screen Layout
-------------------
The Girl's Name and a No. are across the top of the screen
(each girl presumably has several different numbered menus for different streams they are on or even days of the week perhaps?)

Then there is a Header Bar.
[Info here is, I think, the babes' personal figures per session, or whenever the babe last wished to reset, presumably]
Reading left to right we have figures for:
"Av Hold" - This could be average hold time per caller in minutes before connection to the babe? If so, this figure would be more important for a night time babe to keep down a little perhaps (longer waiting times aggravate the horny into ringing off more perhaps)! Perhaps more likely it means an average time for holding a caller. The girl's average call duration in other words.

"CPM" -
An easy one - calls per minute.

"REMBA" [or could be REMPA possibly - fuzzy webstreams!] -
A more difficult one to suss this. Something to do with re-diallers possibly? Some sort of average figure perhaps? Or is the "A" for accredited/awarded? Is the "RE" Rewards Earnt? Does the "B" stand for Bonus and this is some short of monetary average? Is the M short for members (i.e. are only established babes on call bonuses?) (Note: This figure definitely drops slowly over time when there is no caller activity.)

The three figures above are shown to two decimal places.
Finally on this line we have the big one:
"Total" -
Presumably the total number of calls for this session.

Beneath this is the larger Main Section of the screen.
[This is current stats for all of 66's call system at any given moment represented in figures and cumulative green bars added across the screen.] These are pretty straight forward:
Total (total of the the three figures below plus the number of callers actually speaking to a babe);
Menu (total number of callers currently in the menu);
Queue (total number in queues to speak to a babe);
Listen (total number listening-in to the babes).

I thought as this is a subject we're never going to get too much info about from the operators, for obvious reasons, we might as well see if we can at least get these basics sorted. I thought I'd ask here to see if we can come up with a consensus on what the more difficult items above are about.

After all, this is the sort of stuff that bugs me whilst I'm trying to decide who to next knock one out to! Maybe it does others on here too. Blush

RE: Exactly what info is on the girls' call stats screen? - M-L-L - 23-06-2015 22:48

(23-06-2015 19:18 )ShandyHand Wrote: "Av Hold" - This could be average hold time per caller in minutes before connection to the babe? If so, this figure would be more important for a night time babe to keep down a little perhaps (longer waiting times aggravate the horny into ringing off more perhaps)! Perhaps more likely it means an average time for holding a caller. The girl's average call duration in other words.

I'd guess longer holding times are actually better for the babe/channel ; the trick or knack will be maximising that time but without letting all the other calls waiting in the queue dropping to zero ?
"The babes can only take one call at a time, and the amount of promotion they do between calls will depend to an extent on customer tolerance.
On channels with very big audiences, if a girl has more clout (i.e. she’s a more desirable proposition for callers), she can probably get away with more promotion. That can make it look like she’s getting fewer calls. But if she can load a higher than average volume of calls into the system during those promotions, and hold each build-up for longer, maintain better eavesdrop averages, etc, then regardless of how many people she actually talks to, she’s making the channel a lot more money over the course of time."

Smile

(Those are not my words, I pinched them from an article about 6 months ago).

Wink

"REMBA" is surely "Regularised Estimated Male Boasting Average" and is an ever-changing ratio describing by how much it is estimated each male caller is exaggerating the size of his ...err...equipment.
It is calculated by a special algorithm using amongst other factors the general tone of voice of the caller, number of words spoken to the babe, and call duration Tongue

RE: Exactly what info is on the girls' call stats screen? - BarrieBF - 23-06-2015 22:48

(23-06-2015 19:18 )ShandyHand Wrote: "Av Hold" - This could be average hold time per caller in minutes before connection to the babe? If so, this figure would be more important for a night time babe to keep down a little perhaps (longer waiting times aggravate the horny into ringing off more perhaps)! Perhaps more likely it means an average time for holding a caller. The girl's average call duration in other words.

"CPM" -
An easy one - calls per minute.

"REMBA" [or could be REMPA possibly - fuzzy webstreams!] -
A more difficult one to suss this. Something to do with re-diallers possibly? Some sort of average figure perhaps? Or is the "A" for accredited/awarded? Is the "RE" Rewards Earnt? Does the "B" stand for Bonus and this is some short of monetary average? Is the M short for members (i.e. are only established babes on call bonuses?) (Note: This figure definitely drops slowly over time when there is no caller activity.)

I would think that the Av Hold is the average number of minutes a caller waits to be put through. I can't guess what REMBA stands for, but it may be a calculation of the first two columns, i.e. the average number of minutes a caller waits to be put through times the calls per minute tells you how many people are holding on average at any one time. This would also tell you how many more telephonists you would need to eliminate the queue (a useful thing for many businesses, although not for babe channels). This figure would definitely drop when there is no caller activity.

RE: Exactly what info is on the girls' call stats screen? - Black Cat - 23-06-2015 22:51

I bet you guys would be great fun at a Chuckle Brothers gig!

RE: Exactly what info is on the girls' call stats screen? - ShandyHand - 27-12-2015 19:47

I have had a couple of random bits to add to this thread for a while. But I thought I would wait on something a little more substantial coming along before I had it down as worthwhile making a post.

As I said above, I know this is a boring (and easily mocked ^ Rolleyes

) subject for this forum. I just think that it's good to be as informed as, at least, we can be on this subject (most of the actual figures for which are, of course, commercially sensitive) when it's at the root of so much that goes on at the channels. (I doubt that the other channels 'scoring' systems for their babes are much different from s66's - it's just that they let theirs be seen on-screen on occasion and so some info can be gleaned.)

First off, I'm now guessing that the numbers after the girls' names on the call screens are merely quick references to help tie them up with the phone line/hand set the girls they happen to be using that day.
The third menu item is definitely "REMBA" - still no clue what it stands for though!
The main item that made me want to post on this thread again was the pic of Macy behind the scenes that Danzig posted in her thread a little while back. With apologies to him for reposting here, here it is again:

Along with one hell of a great body you'll see that there's a list on the wall to Macy's right of how 66 categorises the call stats for at least two (and possibly all) of the categories above. It's a shame that we can't see the brackets that are relevant to each heading but the last heading in particular is pretty blunt don't you think?!
Lastly, on the possibly temporary forbearance of the mods, I thought I'd add this bit as way of an example... You don't often see accurate comparative call figures for any babes. Shots of the 66 ipad with a single babe's stats are fairly common but without writing them all down to compare over a long period (something not even I'm sad enough for I promise! ) there is nothing to compare one against another. But one time this spring* the following figures, as they stood at that moment on that particular session, were all visible:
TIFFANY
AV Hold - 8.14; CPM - 0.12; REMBA - 1.09; Total - 285 (TPM 1.12)
EVELYN
AV Hold - 7.54; CPM - 0.15; REMBA - 1.05; Total - 274 (TPM 1.07)
LUCY-ANNE
AV Hold - 9.22; CPM - 0.11; REMBA - 1.13; Total - 158 (TPM 1.05)
CAITLYN
AV Hold - 6.15; CPM - 0.15; REMBA - 1.08; Total - 199 (TPM 1.02)
Obviously to compare properly I had to look up how long each girl had been at work at the time the figures were seen. According to 66's website schedules for that day Evelyn and Tiffany had been in around 4hr15mins, Caitlyn around 3hrs15mins and Lucy-Anne 2hrs30mins. (Obviously I don't know what breaks the girls had taken by the time of the figures but it was presumably one each and shouldn't throw the comparison out much in any case.) As the CPM and the Totals don't tally into each other when matched up with these times it looks like the Total figure includes listeners-in but the CPM doesn't. So I have ordered the list above by my own 'Total per minute' figure just for the hell of it!
All very close run in any case. Helps envisage how cut throat these things can be I'm sure.
This is the main way babes score themselves on a day-to-day basis, not only how they are fairing against how they themselves have done previously, but how they are doing against the other girls on the shift with them (although I'm sure some babes are more competitive in this way than others).

* I came by these a while back but thought it best to hold off posting until they were a little 'out of date'.

RE: Exactly what info is on the girls' call stats screen? - Snooks - 28-12-2015 00:00

You have got me thinking now what REMBA might stand for.

Hmmmm.

RE: Exactly what info is on the girls' call stats screen? - circles_o_o_o - 24-03-2016 22:07

While browsing through my selfie archive, I found one that provides the missing part of the list in the Macy pic above. It's hard to make out the words but the numbers are readable, so putting the two together gives :

Excellent - 6.5
Very Good - 6
Good - 5.5
Average 5
Unacceptable - 4.5
No Job - 4

(the girl in the pic is Rosie Rosetta)

RE: Exactly what info is on the girls' call stats screen? - 301 - 26-03-2016 10:51

CPM usually means cost per mile in the marketing industry.

RE: Exactly what info is on the girls' call stats screen? - Rake - 26-03-2016 13:01

Av Hold time - is that the call time speaking to the caller or the hold time before they get to speak?

REMBA - Relative Earnings per Minute Before ?A. Similar to EBITDA?

RE: Exactly what info is on the girls' call stats screen? - ShandyHand - 27-03-2016 20:21

(26-03-2016 13:01 )Rake Wrote: Av Hold time - is that the call time speaking to the caller or the hold time before they get to speak?

I supposed it was the former above. It could be both (i.e. the time the caller is both listening-in, after the menu, before their turn and the time they are on their call). After all it is to the girl's credit that she keep the guy interested enough to wait his turn/just eaves dropping.

If this is the case it makes the numbers more complicated and any calculations based on total time we see the girl onscreen invalid as the girl may be getting accredited for more than one "hold time" at once.

However, the numbers seem to work out okay for a simple average call duration. Using Lucy-Anne's figures above: Her total time onscreen (150 mins) times her calls per min (.11) equals a supposed 16.5 calls. 150 divided by 16.5 equals 9.09 minutes (or 9mins 05secs). I thought this close enough given we can't be sure how long exactly the girl had been onscreen.

Of course this supposes an awful lot of listeners in to get the each girl's Totals figure. In fact Lucy-Anne would have had nearly nine times the amount of eavesdroppers to callers!

I'd be up for anyone trying to look at these figures differently of course. Smile

(26-03-2016 13:01 )Rake Wrote: REMBA - Relative Earnings per Minute Before ?A. Similar to EBITDA?

Thanks Rake. I think you're on to something there.

The "A" in "EBITDA" is for "Amortisation" - which lexicon defines as: "The practice of reducing the value of assets to reflect their reduced worth over time."

As I said above the REMBA figure reduces when the girl is off the phone.

I'm still plumping for this being some Bonus reward figure that reduces very slowly (from 1.2) say over any time of the girl's inactivity. The figure at shift end would then factor in to what the girl earnt.

Again if anyone has any other ideas on this stuff please post it.

EDIT: I forgot to thank circles for another piece filled in. It's a shame that we can quite make out the figures under the CPM heading to the right. The blurs don't seem relate-able to the figures we have seen. I wonder if there are anymore images with such information out in the wild? Wink